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Job Type: Full Time, Permanent
Location: Dallas, TX, USA
Industry: Software & Services
Company URL: www.guestlogix.com
About GuestLogix
GuestLogix Inc. is the leading global provider of onboard store technology and merchandising solutions, which help airlines and other travel operators create, manage, and control onboard retail environments tailored to their needs and their passengers. Serving approximately 90% of the North American airline passenger traffic and 40% of the global airline passenger traffic, GuestLogix has become a trusted onboard transaction processing partner to airlines around the world. The Company's global headquarters and centre for product innovation is located in Toronto, Canada with regional head offices around the globe including GuestLogix USA, serving the Americas, located in Dallas, Texas; GuestLogix Europe, located in London, UK, serving Europe, Middle East and Africa; GuestLogix Asia Pacific, located in Hong Kong; and a sales and support office located in Singapore. Logistics centres are situated in Toronto, Dallas, London and Seoul with a software development centre located in India. GuestLogix is pleased to be recognized as one of Deloitte's North America Technology Fast 500 and Canada Technology Fast 50 companies. GuestLogix is publicly traded on The Toronto Stock Exchange (GXI.T).
Job Overview
The Regional Vice President, Client Services is responsible for the on-going success and partnership of the largest and strategic named customers. This position will have responsibility for named accounts and to achieve sales objectives, add on opportunity development, on-going retention and reference ability / satisfaction. Key to success in this position is the development and maintenance of strong relationships, both within GuestLogix and with the clients. Regional Vice President, Client Services reports to VP or SVP level.
Responsibilities :
- Identifies, pursues and closes new sales opportunities for assigned accounts including new products and add-on services, change requests, etc.
- Understands and convincingly communicates to clients the business benefits and value of GuestLogix's products and services
- Achieves personal sales objectives towards the overall sales team quota
- Cultivates deep client relationships with multiple departments at the client. Relationships span across contributor and mid-management levels and senior and executive management levels at the assigned clients
- Achieves client satisfaction objectives and nurtures environment conducive to contract renewals
- Creates and executes cross functionally account plans for each customer that includes business strategies that contribute to the success of the key objectives of the position – opportunities for expansion, migration, retention and customer satisfaction
- Develops and conducts comprehensive business reviews periodically with customers
- Communicates customer feedback and market trends within GuestLogix
- Oversees internal projects involving client base
- Leads contract renewal negotiations
- Provides constant feedback to Delivery management on the customer account environment
- Identifies and prioritizes client issues/concerns; coordinates with appropriate internal departments to provide response and/or solutions.
- Ensures the best interests of both clients and GuestLogix are being fairly and objectively represented.
Key Requirements & Qualifications:
Education, Experience & Training required :
- BA/BS degree required, Master's degree preferred
- Minimum 6-8 years of client management experience, including demonstrated ability in building relationships with new clients, and cultivating and growing relationships over time including managing C-Level relationships
- Demonstrated success in coordinating multiple client service projects, to include managing C-Level client relationships
- Airline or travel industry experience preferred
- Sales and/or marketing experience preferred
- Project management experience a plus
- Proven experience in a leadership capacity such as leading cross-functional teams or departments
- Software industry experience preferred
- Ability to pass a background check
Job Specific Knowledge & Skills:
- Self-starter an self-motivator
- Proven account management skills with large complex accounts
- Proven selling skills
- Responsive and proactive communication
- Issue resolution / conflict management
- Proven success in identifying and qualifying business within existing client base and accounts.
- Demonstrated ability to analyze complex situations, defines key objectives, and develops strategies, action plans and the ability to lead a cross functional team to the key objectives
- Broad understanding of business, financial systems and organizational decision-making
- Strong negotiation skills
- Strong written and verbal communication skills.
- Demonstrated ability to assess and analyze issues/data and develop or implement appropriate plan to resolve
- Proven ability to engage and interact with internal teams to drive the process of resolving client issues
- Excellent planning and project management capabilities
- Ability to create and give presentations to small and large groups of people
- Advanced Microsoft Office (particularly Excel) skills
If you are interested in joining a rapidly growing organization in this exciting role, please apply to careers@guestlogix.com with your resume attached. While we appreciate the interest of all applicants, only those most qualified will be contacted.
GuestLogix is committed to providing our employees with excellent opportunities for growth and offers a competitive compensation package including base salary and benefits.
Join GuestLogix and share the success of the business!
GuestLogix is an equal opportunity employer.
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