Product Education Specialist

Job Type: Full Time, Permanent
Location: Toronto, ON
Industry: Software & Services
Company URL: www.guestlogix.com

About GuestLogix

GuestLogix is the leading global provider of onboard store technology which helps airlines build and manage onboard retail operations tailored to their needs and their passengers. Serving 35% of the global airline passenger traffic, GuestLogix has become a trusted partner to airlines around the world. The Company is headquartered in Toronto, Canada and maintains sales and client support facilities in the US, UK, Singapore, and S. Korea.

Job Description

As Product Education Specialist, you will be responsible for the following activities:

• Be an expert across all GuestLogix products and services
• Responsible for architecting our product documentation and knowledge management processes and framework, and collaborating with cross-functional teams to ensure process is followed and maintained
• Develop documentation and training materials for new and existing GuestLogix employees
• Update documentation and training materials to incorporate release or revision changes to the GuestLogix products
• Provide product demos to support training curriculum
• Conduct training needs assessments to determine appropriate learning solutions
• Utilize adult learning theory to create learning solutions which encourage an interactive, engaging and thought provoking learning environment
• Collaborate with subject matter experts to develop knowledge assets such as documentation, and learning solutions such as instructor-led sessions, virtual classroom experiences, as well as self-paced e-learning all based on the GuestLogix product suite.
• Provide practical support, assistance, helpful suggestions to others for development of technical and product related training

Key Qualifications and Competencies:

• This position requires a Bachelor's Degree (with a concentration in education, instructional technology or related discipline preferred) and 3+ years experience in an instructional design or a technical training development environment.
• The ability to work in an ever changing, project-driven environment with a strong design sensibility when creating instructional materials and documentation.
• Excellent communication and interpersonal skills and the ability to articulate complex concepts in simple terms are essential.
• This person must be detail oriented, have strong project management skills, have high energy, and the ability to work in fast-paced, demanding environment.
• You must have the ability to execute a number of parallel tasks and work with cross-functional teams on a day-to-day basis.
• Needs to be autonomous and proactively strive to maintain expert knowledge of social commerce, technical, or professional principles related to Technical Training and Documentation, e.g., meeting with subject matter experts.

If you are interested in joining a rapidly growing organization in this exciting role, please apply to careers@guestlogix.com with your resume attached. While we appreciate the interest of all applicants, only those most qualified will be contacted.

Join GuestLogix and share the success of the business!

GuestLogix is an equal opportunity employer.

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