Director, Quality Assurance

Job Type: Full Time, Permanent
Location: Toronto, ON
Industry: Software & Services
Company URL: www.guestlogix.com

About GuestLogix

GuestLogix Inc. is the leading global provider of onboard store technology and merchandising solutions, which help airlines and other travel operators create, manage, and control onboard retail environments tailored to their needs and their passengers. Serving approximately 90% of the North American airline passenger traffic and 40% of the global airline passenger traffic, GuestLogix has become a trusted onboard transaction processing partner to airlines around the world. The Company's global headquarters and centre for product innovation is located in Toronto, Canada with regional head offices around the globe including GuestLogix USA, serving the Americas, located in Dallas, Texas; GuestLogix Europe, located in London, UK, serving Europe, Middle East and Africa; GuestLogix Asia Pacific, located in Hong Kong; and a sales and support office located in Singapore. Logistics centres are situated in Toronto, Dallas, London and Seoul with a software development centre located in India. GuestLogix is pleased to be recognized as one of Deloitte's North America Technology Fast 500 and Canada Technology Fast 50 companies. GuestLogix is publicly traded on The Toronto Stock Exchange (GXI.T).

Job Description

The Director of Quality Assurance role is to develop, establish, and enforce quality assurance standards and measures for the global information technology services within the organization. This individual will design and implement processes, tools and practices to enable QA Practice Improvement, Audit and Oversight and Test Automation in the Regional and Product Development and QA teams. The Director of QA will apply proven analytical and problem-solving skills to help validate IT development processes through careful testing in order to maximize the benefit of business investments in IT initiatives.

Responsibilities :

• Lead the development, establishment, and enforcement of quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.
• Ensure that software quality measures comply with regulatory standards, industry standards, and accepted best practices.
• Create methodologies and processes for the collection and analysis of data for ensuring software, systems, and product quality.
• Direct the analysis of formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.
• Develop change control processes, practices, and guidelines for new and existing technologies.
• Determine the selection and appropriate usage of automated test tools and data collection tools.
• Provide guidance to the development of test plans and scripts for tracking defects and fixes in product development, software application development, information systems, and operations systems.
• Apply established metrics to determine the readiness, quality, and operability of software, systems, and products due for release to clients and/or within the enterprise.
• Provide guidance on creating test plans and scripts that will determine optimal application performance according to specifications; revise as needed.
• Conduct internal audits to measure and assure adherence to established QA standards for software development, application integration, and information system performance, and corresponding documentation.
• Coordinate testing of new software to ensure integration into company systems meets functional requirements, system compliance, and technical specifications.
• Communicate test progress, test results, and other relevant information to project stakeholders and executive management.
• Manage members of the quality assurance team, and ensure their skills and competencies are appropriate to their tasks.
• Train, coach, and mentor QA staff and other junior staff members.
• Plan and conduct performance appraisals of QA staff, administer disciplinary action, raises, bonuses, and promotions when necessary.
• Cultivate and disseminate knowledge of quality assurance best practices.

Key Requirements

• College diploma or university degree in software engineering, computer science, or business administration; Master's degree in either of these fields preferred.
• 10-15 years equivalent work experience.
• Ten years direct experience in overseeing the design, development, and implementation of quality assurance standards for software testing.
• 5 years direct experience as a QA Manager for major application integration and/or major application product release.
• At least 5 years direct experience managing all aspects of a QA team.
• Strong knowledge of system testing metrics, best practices and methodologies.
• Direct hands-on experience with ad hoc query programs, automated testing tools, and reporting software
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
• Proven data analysis, data verification, and problem-solving abilities.
• Experience with statistical reporting and analysis. Excellent PC skills and technically fluent in programming languages, including java and .net. Good project management skills and/or substantial exposure to project-based work structures.
• Excellent written and oral communication skills.
• Excellent coaching, listening, presentation, and interpersonal skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Able to prioritize and execute tasks in a high-pressure environment.
• Keen attention to detail.
• Experience working in a team-oriented, collaborative environment.
• Knowledge of applicable data privacy practices and laws.

If you are interested in joining a rapidly growing organization in this exciting role, please apply to careers@guestlogix.com with your resume attached. While we appreciate the interest of all applicants, only those most qualified will be contacted.

GuestLogix is committed to providing our employees with excellent opportunities for growth and offers a competitive compensation package including base salary and benefits.

Join GuestLogix and share the success of the business!

GuestLogix is an equal opportunity employer.

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