Business Analyst

Job Type: Full Time, Permanent
Location: Dallas, USA
Industry: Software & Services
Company URL: www.guestlogix.com

About GuestLogix

GuestLogix is the leading global provider of onboard store technology and merchandising, which helps airlines and other operators create, manage, and control onboard retail environments tailored to their needs and their passengers. Serving approximately 40% of the global airline passenger traffic, GuestLogix has become a trusted onboard transaction processing partner to airlines around the world. The Company is headquartered in Toronto, Canada and maintains sales and support facilities in the US, UK, Singapore, and South Korea. GuestLogix is publicly traded on The Toronto Stock Exchange (Symbol: GXI.T).

Job Description

We are seeking a Business Analyst to join our Solutions Delivery team. This candidate, reporting to the VP, Regional Solutions Delivery, will be responsible for utilizing their analytical skills on projects throughout various phases including project initiation, analysis, development, testing, and implementation. The candidate will work to solve identified client/system issues, develop test cases and/or test strategies and maintain and create business requirements across multiple projects.

Responsibilities

• Eliciting, analyzing and documenting requirements for improving, replacing or creating new processes and systems, working with various stakeholders to define and manage the scope and requirements of the business requests.
• Designing end-to-end, scalable business processes including controls and metrics to measure and manage process efficiency and effectiveness.
• Collaborating with and supporting technical staff in enhancing or developing new solutions
• Preparing and executing test strategies, plans and matrices for new systems, processes or enhancements.
• Preparing and executing training of business users regarding new systems, processes or enhancements.
• Provide support to business and systems management in addressing complex business issues, conducting feasibility studies and business cases, cost/benefit analysis, assessing risks, presenting recommendations to management and implementing solutions and identifying potential information technology vendors and recommending purchases.
• Support/participate in testing to ensure accuracy, completeness and validity of exchanged data
• Monitor projects to ensure client application solutions meet business and functional requirements.
• Collect, analyze, and interpret key consumer and market information in support of client-specific objectives and marketing initiatives.
• Estimate project resources, cost and timelines, monitor critical paths, risk assessment and budget reconciliation.
• Define, implement and maintain best practices for enhancing data quality, consistency, usability, security and availability
• Manage and identify change requests and analyze impact of changes to the project for delivery.
• Work with Quality Assurance to ensure appropriate testing is being done  
• Prepare and present consumer insights and recommendations based on prevailing market activity to internal and external stakeholders.
• Leverage past learning and category/business knowledge in support of client business decision making.

Key Qualifications and Competencies:

• Degree in Information Technology or relevant experience with Information Technology projects
• Proven organizational and management skills with ability to prioritize and work effectively on multiple tasks and contribute to refinements and improvements in a dynamic environment.
• Strong strategic analytical skills with an ability to carry through with delivering on implementation of the strategies.
• Ability to communicate effectively to all relevant stakeholders: from new client prospects, existing clients, internal managed staff to the internal Executive team and major shareholders.
• Ability to provide accurate analysis and assessment, while maintaining a sense of urgency to meet the needs of business changes.
• Knowledge of analysis techniques and tools including soliciting and documenting business and system processes.

If you are interested in joining a rapidly growing organization in this exciting role, please apply to careers@guestlogix.com with your resume attached. While we appreciate the interest of all applicants, only those most qualified will be contacted.  

Join GuestLogix and share the success of the business!

GuestLogix is an equal opportunity employer.

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