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Alert & Escalation Manager is responsible for managing alerts generated by the operational, sales, and reconciliation discrepancies found or analysed by most modules of the Mobile Virtual Store™ platform, such as the Funds Tracking & Recovery, the Sales & Inventory Reconciliation, the Performance Detection, the Supplier Performance, and the Product Sales Performance. The Alerts and Escalation Manager then takes the necessary steps to distribute alert notifications to the appropriate recipients and ensures that the action is taken in a timely manner.
The Alert & Escalation Manager ensures that management receives timely critical information using various message formats, such as email and fax. Alerts that are not responded to within a pre-defined period of time, indicating little progress towards a resolution, will be escalated up the management hierarchy until the appropriate actions are taken. All actions taken are stored in an alert log, allowing for collaboration in resolving issues and detailed tracking of progress. Once an alert is closed, it is excluded from all future alert distributions, or fraud and performance analysis.
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